Returns and Refunds Policy:
- Eligibility: We accept returns within 5 days of the delivery date. To be eligible for a return, items must be unused, in their original condition, and accompanied by proof of purchase.
- Return Process: To initiate a return, please contact our customer service team at [shriramaorg@gmail.com]. Our team will provide instructions on how to return the item.
- Refund Process: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, refunds will be processed to the original method of payment within 2 business days.
- Return Shipping: Customers are responsible for return shipping costs, unless the return is due to an error on our part (e.g., damaged or defective items).
- Exchanges: We do not currently offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
- Non-Returnable Items: Certain items are not eligible for return, including Hemp Heart, Hemp Seed oil & Ayurvedic Body/ Muscles Grow Items. This list is not exhaustive and may be updated at our discretion.
Damaged or Defective Items:
- Reporting Damage: If you receive a damaged or defective item, please contact us immediately with photos of the damaged or defective product and its packaging. We will work to resolve the issue promptly.
- Replacement or Refund: Depending on the circumstances, we may offer a replacement item or issue a refund for damaged or defective products. Our customer service team will provide further assistance.
Contact Us: If you have any questions or concerns about our shipping and returns policy, please contact our customer service team at (shiramaorg@gmail.com) (+91 7694946688)